Last updated: October 3, 2026
BigHomeMart ships to all 50 U.S. states, including Alaska and Hawaii, as well as APO/FPO/DPO addresses. We do not currently ship outside the United States.
Order processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 1:00 PM ET, or on weekends and holidays, begin processing the next business day. You will receive a confirmation email when your order is placed and a shipping confirmation with tracking when it leaves our warehouse.
Shipping rates and delivery times
Delivery estimates below are in business days after your order ships.
| Method | Cost | Estimated delivery |
|---|---|---|
| Free Standard Shipping | FREE on orders $49.00+ (subtotal after discounts) | 3–7 business days |
| Standard Shipping | $6.95 on orders under $49.00 | 3–7 business days |
| Expedited Shipping | $14.95 | 2–3 business days |
Orders to Alaska, Hawaii and APO/FPO/DPO addresses may take an additional 3–5 business days. Shipping cost is always displayed in your cart and at checkout before you pay — there are no hidden fees.
Carriers and tracking
We ship with USPS, UPS and FedEx. Once your order ships, you will receive an email with a tracking number. You can also view order status anytime in My Account → Orders.
Sales tax
Sales tax is calculated at checkout based on your shipping address, as required by state law.
Lost, delayed or damaged packages
If your tracking shows delivered but you have not received your package, please check with neighbors and your local post office, then contact us within 7 days of the delivery date. If your order arrives damaged, email us within 7 days with your order number and photos of the item and packaging, and we will send a free replacement or issue a full refund.
Incorrect addresses
Please double-check your shipping address at checkout. If you notice an error, contact us as soon as possible — we can update the address only before the order ships.
Questions?
- BusinessBigHomeMart
- Email[email protected]
- HoursMonday – Friday, 9:00 AM – 6:00 PM ET